Investor Charter

Vission

To follow highest standards of ethics and compliances while facilitating the trading by clients in securities in a fair and transparent manner, so as to contribute in creation of wealth for investors.

Mission

Services provided to Investors

Rights of Investors

Various activities of Stock Brokers with timelines

S.No.
Activities
Expected Timelines
1. KYC entered into KRA System and CKYCR 10 days of account opening
2. Client Onboarding Immediate, but not later than one week
3. Order execution Immediate on receipt of order, but not later than the same day
4. Allocation of Unique Client Code Before trading
5. Copy of duly completed Client Registration Documents to clients 7 days from the date of upload of Unique Client Code to the Exchange by the trading member
6. Issuance of contract notes 24 hours of execution of trades
7. Collection of upfront margin from client Before initiation of trade
8. Issuance of intimations regarding other margin due payments At the end of the T day
9. Settlement of client funds 30 days / 90 days for running account settlement (RAS) as per the preference of client.
If consent not given for RAS – within 24 hours of pay-out
10. ‘Statement of Accounts’ for Funds, Securities and Commodities Weekly basis (Within four trading days of following week)
11. Issuance of retention statement of funds/commodities 5 days from the date of settlement
12. Issuance of Annual Global Statement 30 days from the end of the financial year
13. Investor grievances redressal 30 days from the receipt of the complaint

DOs and DON’Ts for Investors

DO's
DONT's
Read all documents and conditions being agreed before signing the account opening form.
Do not deal with unregistered stock broker.
Receive a copy of KYC, copy of account opening documents and Unique Client Code.
Do not forget to strike off blanks in your account opening and KYC.
Read the product / operational framework / timelines related to various Trading and Clearing & Settlement processes.
Do not submit an incomplete account opening and KYC form.
Receive all information about brokerage, fees and other charges levied.
Do not forget to inform any change in information linked to trading account and obtain confirmation of updation in the system.
Register your mobile number and email ID in your trading, demat and bank accounts to get regular alerts on your transactions.
Do not transfer funds, for the purposes of trading to anyone other than a stock broker. No payment should be made in name of employee of stock broker.
If executed, receive a copy of Power of Attorney. However, Power of Attorney is not a mandatory requirement as per SEBI / Stock Exchanges. Before granting Power of Attorney, carefully examine the scope and implications of powers being granted.
Do not ignore any emails / SMSs received with regards to trades done, from the Stock Exchange and raise a concern, if discrepancy is observed.
Receive contract notes for trades executed, showing transaction price, brokerage, GST and STT etc. as applicable, separately, within 24 hours of execution of trades.
Do not opt for digital contracts, if not familiar with computers.
Receive funds and securities / commodities on time within 24 hours from pay-out.
Do not share trading password.
Verify details of trades, contract notes and statement of account and approach relevant authority for any discrepancies. Verify trade details on the Exchange websites from the trade verification facility provided by the Exchanges.
Do not fall prey to fixed / guaranteed returns schemes.
Receive statement of accounts periodically. If opted for running account settlement, account has to be settled by the stock broker as per the option given by the client (30 or 90 days).
Do not fall prey to fraudsters sending emails and SMSs luring to trade in stocks / securities promising huge profits.
In case of any grievances, approach stock broker or Stock Exchange or SEBI for getting the same resolved within prescribed timelines.
Do not follow herd mentality for investments. Seek expert and professional advice for your investments.

Grievance Redressal Mechanism

Level 1 – Approach the Stock Broker at the designated Investor Grievance e-mail ID of the stock broker. The Stock Broker will strive to redress the grievance immediately, but not later than 30 days of the receipt of the grievance.

Level 2 – Approach the Stock Exchange using the grievance mechanism mentioned at the website of the respective exchange.


Complaints Resolution Process at Stock Exchange explained graphically:

Timelines for complaint resolution process at Stock Exchanges against stock brokers

S.No.
Type of Activity
Timelines for activity
1. Receipt of Complaint Day of complaint (C Day).
2. Additional information sought from the investor, if any, and provisionally forwarded to stock broker. C + 7 Working days.
3. Registration of the complaint and forwarding to the stock broker. C+8 Working Days i.e. T day.
4. Amicable Resolution. T+15 Working Days.
5. Refer to Grievance Redressal Committee (GRC), in case of no amicable resolution. T+16 Working Days.
6. Complete resolution process post GRC. T + 30 Working Days.
7. In case where the GRC Member requires additional information, GRC order shall be completed within. T + 45 Working Days.
8. Implementation of GRC Order. On receipt of GRC Order, if the order is in favour of the investor, debit the funds of the stock broker. Order for debit is issued immediately or as per the directions given in GRC order.
9. In case the stock broker is aggrieved by the GRC order, will provide intention to avail arbitration Within 7 days from receipt of order
10. If intention from stock broker is received and the GRC order amount is upto Rs.20 lakhs Investor is eligible for interim relief from Investor Protection Fund (IPF).The interim relief will be 50% of the GRC order amount or Rs.2 lakhs whichever is less. The same shall be provided after obtaining an Undertaking from the investor.
11. Stock Broker shall file for arbitration Within 6 months from the date of GRC recommendation
12. In case the stock broker does not file for arbitration within 6 months The GRC order amount shall be released to the investor after adjusting the amount released as interim relief, if any.

Handling of Investor’s claims / complaints in case of default of a Trading Member / Clearing Member (TM/CM)

Default of TM/CM

Following steps are carried out by Stock Exchange for benefit of investor, in case stock broker defaults:

Following information is available on Stock Exchange website for information of investors:

Level 3 – The complaint not redressed at Stock Broker / Stock Exchange level, may be lodged with SEBI on SCORES (a web based centralized grievance redressal system of SEBI) @ https://scores.gov.in/scores/Welcome.html


Filing compliant on SCORES – Easy & quick

Attention Investors: 1. "KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary." 2. ASBA - "No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account." 3. for Depository Transaction - "Prevent Unauthorized Transactions in your demat account --> Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from CDSL on the same day......................issued in the interest of investors." 4. for Stock Broking Transaction - "Prevent Unauthorized Transactions in your account --> Update your Mobile Number / Email Id with your Stock Broker. Receive alerts on your Registered Mobile / Email for all debit and other important transactions in your demat account directly from Exchanges on the same day......................issued in the interest of investors."

NVS Brokerage SEBI Registration No.: INZ000209331 (BSE-531 | NSE-90098 ) ,

AMFI: ARN-0539 is Registered under “NVS Brokerage Private Limited”

INA000003205 is Registered under “NVS Wealth Managers Pvt. Ltd.”


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